Full unrestricted access to all modules, settings, and data.

Full access equivalent to Admin — scoped to their agency.

Unified command authority across all disciplines. Read access to all reports; dispatch management.

Oversees field operations and dispatch. Read access to EMS and Fire reports.

Full EMS command authority. Manages all medical operations, PCR workflow, and personnel.

Field EMS provider. Can create and view their own PCRs.

Field medic with Medical Command read access and PCR creation.

Medical command staff. Full access to Medical Command, medications, and patient records.

ESF-8 / Medical Branch. Can view, submit, and QA PCRs.

Full Fire command and system access. Manages fire apparatus, incidents, and dispatch.

Access to Fire and Law Enforcement consoles for investigation and code enforcement.

Full Law Enforcement module access. Manages LE reports, evidence, citations, and dispatch.

Field law enforcement officer. Can create and view LE incident reports.

Security personnel. Can create and manage security incident reports and property records.

Full dispatch and communications authority. Read access across all module reports.

Manages active calls, unit assignments, and dispatch status changes in the CAD console.

Field sector supervisor. Medical Command read access and field operations.

Logistics and supply chain staff. Field operations access only.

General administrative personnel. Field ops, event management, and basic reports.

Property and evidence custodian. Manages property records and chain of custody.

Quality assurance reviewer. Read-only access to PCRs, Fire, and LE reports for review.

Default role for new staff. Field operations access only until promoted.